Last updated May 5, 2026
These Terms of Service (or "Terms") are a binding contract between you and Ryndeskai, Inc., the company behind Emma, our AI phone receptionist technology and related services ("Ryndeskai," "us," or "we"), and you as the subscribing business or individual ("Subscriber" or "you"). Any capitalized terms used herein without defining them have the definitions given in the Privacy Notice. Additional, separate terms may apply to our Services, including without limitation our Data Processing Addendum, each of which will be considered to form part of these Terms.
THESE TERMS INCLUDE A CLASS ACTION WAIVER AND AN ARBITRATION PROVISION THAT GOVERNS ANY DISPUTES BETWEEN YOU AND RYNDESKAI.
If you have questions about these Terms, please contact support@ryndesk.ai.
To be eligible to use the Services, you must (a) be at least 18 years of age; (b) reside in a jurisdiction where we offer our Services and where the use of our Services is lawful; and (c) represent that you have read, understood, and agree to be bound by the Terms. You may not use the Services if you have previously been suspended or removed from any of our Services. By using the Services, you represent and warrant that you meet all the foregoing eligibility requirements. If you do not meet these eligibility requirements or if you do not agree to these Terms, you may not use the Services.
By accessing or using any of our Services, you agree to be unconditionally bound by these Terms. Where the option is made available to you, you may accept the Terms by your statement or by clicking to accept or agree to the Terms over the phone or in any agreement, electronic form, or on the Services. You must be of legal age and capacity to form a binding contract to accept the Terms. If you do not agree with any of these Terms, do not use our Services. If you are using or accessing the Services on behalf of a company or other entity ("Entity"), you represent, agree, and warrant that you are authorized to act on behalf of the Entity and to bind such Entity to these Terms. ACCEPTANCE OF THESE TERMS IS REQUIRED FOR USE OF THE SERVICES AND ANY USE OF THE SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS.
A. Our Services. Ryndeskai offers the following Services: (i) Emma, our AI phone receptionist, to answer your calls and handle appointment bookings for you ("AI Receptionist"); (ii) a dashboard, software, and applications (collectively, the "Application") integrated with the existing systems of the Subscriber; and (iii) ryndesk.ai and other websites or online channels we own or operate (collectively, the "Site") (altogether, with the Site and Application, the "Services"). The Services will create an audio recording of each call between callers to your business (your "Callers") and the AI Receptionist ("Recordings") and will generate transcripts of such Recordings ("Transcripts"). Recordings and Transcripts are posted to your Account and available to you on your Dashboard. You will receive the Services at your subscribed-to Services level as described on the Site and subject to these Terms.
B. Registration. To become a Subscriber, you must first register with Ryndeskai, create an account on the Services (your "Account"), and select an available Subscription level. You must always maintain a valid email address and phone number on your account. You represent and warrant that: (i) you will maintain the accuracy of all data associated with your Account; (ii) you will not do anything that might jeopardize the security of your Account; and (iii) you will notify us immediately of any unauthorized access to or use of your login credentials or any other breach of security. You are responsible for maintaining the confidentiality of your login credentials, and you are responsible for all activities that occur using your login credentials or Account. Ryndeskai reserves the right to disable your login credentials at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.
C. Google Registration. Ryndeskai's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
D. Telephone Numbers. When you subscribe, we will host your established telephone number or assign you a forwarding telephone number. Ryndeskai reserves the right to release or reassign any telephone numbers not ported back within three months after termination of the applicable subscription.
E. Recordings and Transcripts. You understand and agree that the Services include creation of Recordings and Transcripts of calls with your Callers for your reference and business use and to allow Ryndeskai to monitor quality, improve performance of our Services, and for training purposes. Call recording and monitoring practices are subject to various federal, state, and local laws and limitations. Ryndeskai will provide courtesy template notices to inform your Callers that their call is being recorded. You decide through your Account settings whether and how to implement such templates. You are solely responsible for your use of the Recordings and Transcripts features in compliance with applicable law and you agree that Ryndeskai shall have no liability whatsoever to you, your Callers, or any other party related to Recordings or Transcripts generated from calls with your Callers.
F. SMS Features. Ryndeskai offers features that allow Emma to send SMS messages to the Caller's wireless phone number ("SMS Features"). A Subscriber can configure the SMS Features so that Emma offers the Caller transactional messages such as a link to your website, booking confirmation, or directions to your business. Subscriber is solely responsible for all SMS messages or links sent to your Callers via the SMS Features. Subscriber agrees that it is solely responsible for its use of the SMS Features in compliance with applicable law and agrees that Ryndeskai shall have no liability whatsoever to Subscriber, Callers, or any other party related to the SMS Features.
G. AI Features. Ryndeskai provides you with certain features of the Services through artificial intelligence, machine learning, or similar technologies ("AI Technology") made available within AI-enabled features of the Services ("AI Features"). Your Caller will interact with the Services through Emma's conversation ("Inputs") and will receive outputs generated by Emma based on those Inputs and the data used to train the AI Features ("Outputs"). Ryndeskai makes no representations whatsoever as to Outputs, including without limitation legality, accuracy, completeness, or consistency. It is your responsibility to evaluate Outputs and confirm they are appropriate for your Callers.
You acknowledge and agree that, due to the nature of artificial intelligence and machine learning, information generated by AI Features may be incorrect or inaccurate. Additionally, you understand and agree that:
A. Your Subscription. The Services are offered on a subscription basis subject to these Terms (your "Subscription"). The duration of your Subscription is 30 days. Your Subscription starts the day you sign up and automatically renews every 30 days unless cancelled or changed as provided in these Terms. We reserve the right to change our subscription plans and pricing for our Services at any time. We will give you at least 30 days' notice prior to any Fees change or change to your Subscription Plan. Ryndeskai offers the following Subscription Plans:
B. Money-Back Guarantee. New Subscribers may request a full refund within 7 days of their initial payment ("Refund Window"). To request a refund, Subscribers must submit a request through the billing page within the Refund Window. Upon approval, the full subscription fee will be refunded to the original payment method and the Subscriber's account will be cancelled immediately. Refund requests submitted after the Refund Window has closed will not be honored. The money-back guarantee is available to new Subscribers only and may not be combined with any other offer or promotion.
C. Services Minutes. We measure Subscriber usage of the Services using the concept of Services Minutes. Services Minutes are calculated in 60-second increments and calls are rounded up to the next 60-second mark. Services Minutes are calculated starting from the time the Caller's call connects with Emma and ends when the call disconnects. If Subscriber's Services Minutes used in a given month exceed the allotted minutes for the Subscriber's then-current Subscription Plan, additional minutes will be billed at the overage rate applicable to your plan.
A. Fees. You agree to pay the fees associated with the Services to which you subscribe ("Fees") and any changes you make to your selections from time to time, as well as any applicable sales and use taxes. All Fees are quoted in United States dollars. Billing for your Subscription starts on the day you sign up. Subscription changes that result in new or additional Fees are effective immediately; any resulting additional Fees for the then-current billing period are due at the time of upgrade. Subscription changes that result in lower Fees will be effective beginning on the first day of the next monthly billing period.
B. Payment Method. To receive subscription Services, you must maintain a valid payment method associated with your Account. You hereby expressly authorize Ryndeskai to charge your payment method every 30 days for the Fees due hereunder, along with any applicable taxes and late fees. You represent and warrant that the payment information you provide to us is correct and accurate and you are using a payment method that you are legally authorized to use. Except for downgrades and cancellations permitted herein, payments are nonrefundable, and there are no refunds or credits for partially used periods.
C. Late Payment. If you do not pay on time or if we cannot charge the payment method you have on file for any reason, we reserve the right to suspend or terminate your access to the Services. In addition, if any payment is not received within 30 days after the due date, we may charge a late fee of $10 and assess interest at the rate of 1.5% of the outstanding balance per month (18% per year), or the maximum rate permitted by law, whichever is lower.
A. Services Announcements. Ryndeskai may use your contact information to communicate with you about your use of our Services. If you have a Subscription, you will not be able to fully opt out from receiving service announcements and administrative messages.
B. Privacy Notice. You acknowledge that you have read and understand our Privacy Notice. Subscriber agrees that these Terms and our Privacy Notice provide Subscriber with adequate notice of Ryndeskai's processing activities, including accessing and monitoring calls with Callers and disclosure of data to our third-party service providers.
C. Texting Consent. By providing us with your wireless phone number, you consent to Ryndeskai sending you informational text messages related to the products, Services, or information you have requested from us. You can unsubscribe from text messages by replying STOP or UNSUBSCRIBE. Messaging and data charges may apply.
A. The Services. Unless otherwise expressly indicated, the Services and all data, images, logos, source code, content, and other materials contained in the Services (collectively, the "Ryndeskai Property") are copyrights, trademarks, trade dress, or other intellectual property owned, controlled, or licensed by Ryndeskai. Ryndeskai hereby grants you a license to use the Ryndeskai Property available under your Subscription level as permitted by these Terms. The Ryndeskai Property is licensed to you, not sold. This license grant will terminate automatically if you breach these Terms or upon termination or expiration of these Terms.
B. Trademarks. All logos, trademarks, service marks, product names, and trade names associated with Ryndeskai are the intellectual property of Ryndeskai and may not be copied, imitated, or used without our prior written permission.
C. Feedback. You may from time-to-time provide us suggestions, comments, improvements, or other feedback related to the Services ("Feedback"). You hereby grant us all rights, titles, and interests in and to any Feedback you provide, including a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use and incorporate into the Services any such Feedback.
A. Your Data. As between you and Ryndeskai, Your Data belongs to you. Ryndeskai does not claim any ownership rights to Your Data. You are solely responsible, and Ryndeskai shall have no liability, for Your Data on the Services, including without limitation all processing, use, security, disclosure, and disposition thereof. By providing Your Data via the Services, you represent and warrant that you have permission to provide Your Data to us and that Your Data complies with the requirements of these Terms.
B. Your Data License. By providing Your Data to the Services, you grant Ryndeskai a perpetual, worldwide, non-exclusive, transferable, sublicensable, and royalty-free right to use, copy, modify, distribute, and process Your Data for the purpose of (i) facilitating your use of the Services; (ii) developing, training, or enhancing AI models that are part of the Services; (iii) enforcing these Terms and performing our obligations hereunder; or (iv) for any other legally permissible purpose. You may end this license for specific pieces of Your Data by deleting such pieces from the Services.
C. Your Data Restrictions. You agree not to submit any data to the Services that contains material that is false, defamatory, obscene, harassing, threatening, discriminatory, hateful, violent, or otherwise offensive or unlawful; infringes any intellectual property rights; seeks to harm or exploit children; or seeks to interfere with or disrupt the Services.
A. Your Callers. You, not Ryndeskai, are responsible for your obligations to your Callers and any products, services, or payment transactions with the Caller. Ryndeskai is not a party to any agreement between you and your Caller, and Ryndeskai shall not be responsible or liable for any performance, nonperformance, product, or service related to your Callers' interactions with the Services.
B. Your Privacy Practices. You are solely responsible for your privacy practices with respect to all data made available to you through the Dashboard or related to your Account, and your Callers and other consumers who interact with the Services. You hereby agree to (i) give notice and obtain consent from consumers related to your use of the Services as required by applicable law; (ii) only use the Services to interact with Callers who are at least 16 years old; (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the Services; and (iv) use the Services only in accordance with these Terms and applicable laws.
C. Prohibited Use. You are strictly prohibited from using the Services: (i) in a manner that violates any applicable law or regulation; (ii) to transmit, store, or process health information in violation of HIPAA, unless expressly agreed via a separate written agreement; (iii) to promote goods or services that are illegal; (iv) to defraud, deceive, or mislead anyone; (v) to communicate content that is defamatory, obscene, sexually explicit, or offensive; (vi) to promote discrimination, racism, harassment, or hate speech; or (vii) to threaten or promote violence.
A. Availability. Ryndeskai will use commercially reasonable efforts to maintain availability of the Services during your subscribed-to Service times. You understand that there will be times when the Services will be unavailable, such as scheduled maintenance times, outages, or causes beyond our reasonable control. Ryndeskai is not liable for any delays, interruptions, or other transmission errors resulting from any lack of Service.
B. Third-Party Services. The Services will integrate with third-party software, applications, or platforms of your choosing (collectively, "Third-Party Services"). You are solely responsible for your use of the Services with any Third-Party Services, including their functionality, legality, and compatibility with the Services. Ryndeskai does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Services.
C. Updates. From time to time, we may, in our sole discretion, develop and provide updates to our Services. Updates may modify or delete certain features or functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality.
You are strictly prohibited from violating or trying to violate our security features, such as by:
If you violate our system or network security, you may face civil or criminal liability. We will investigate occurrences that may involve such violations and may involve or cooperate with law enforcement authorities.
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. RYNDESKAI MAKES NO EXPRESS, IMPLIED, OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE SERVICES OR RELATING TO THE AVAILABILITY, QUALITY, RELIABILITY, SUITABILITY, TIMELINESS, TRUTH, ACCURACY, OR COMPLETENESS OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE," AND "WHERE-IS" BASIS WITH NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. RYNDESKAI DOES NOT WARRANT THAT THE SERVICES WILL MEET ALL OF YOUR REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RYNDESKAI BE LIABLE TO YOU OR ANY THIRD PARTY UNDER ANY THEORY OF LIABILITY — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), AGENCY, WARRANTY, STATUTE, OR OTHERWISE — FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, ANY LOSS OF DATA, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE, OR ANY OTHER LOSSES OR DAMAGES OF ANY KIND, HOWEVER ARISING, EVEN IF RYNDESKAI KNEW OR SHOULD HAVE KNOWN THAT THERE WAS A POSSIBILITY OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL RYNDESKAI BE LIABLE TO YOU FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE AGGREGATE OF THE FEES PAID BY YOU TO RYNDESKAI FOR SERVICES DURING THE THREE MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY OR, IF NO FEES WERE PAID DURING SUCH THREE-MONTH PERIOD, ONE HUNDRED US DOLLARS ($100).
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD RYNDESKAI, OUR SUBSIDIARIES, PARENTS, AFFILIATES, AND SERVICE PROVIDERS, AND THEIR RESPECTIVE MEMBERS, DIRECTORS, OFFICERS, AGENTS, PARTNERS, AND EMPLOYEES HARMLESS FROM AND AGAINST ANY DIRECT OR THIRD-PARTY CLAIMS, LOSSES, LIABILITIES, COSTS, EXPENSES, DAMAGES, OR DEMANDS, INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS' FEES DUE TO, RELATING TO, OR ARISING OUT OF (I) YOUR USE OF THE SERVICES IN VIOLATION OF THESE TERMS OR IN A MANNER THAT VIOLATES APPLICABLE LAW OR REGULATION; (II) OUR PROVISION OF THE SERVICES TO YOU; (III) YOUR DATA; (IV) THE RESULT OR OUTCOME OF YOUR USE OF OUR TECHNOLOGY OR ANY OUTPUTS; (V) YOUR BREACH OR ALLEGED BREACH OF ANY REPRESENTATIONS OR WARRANTIES MADE BY YOU HEREUNDER; OR (VI) YOUR VIOLATION OR ALLEGED VIOLATION OF ANY LAW, REGULATION, OR THE RIGHTS OF A THIRD PARTY.
A. Cancellation. You may cancel your Subscription at any time through your Dashboard and your cancellation will be effective at the end of the then-current monthly billing cycle. Ryndeskai may in our sole discretion cancel your Subscription or otherwise terminate these Terms at any time by giving you notice via the Services or otherwise in writing. Ryndeskai reserves the right to immediately terminate your Subscription or refuse to provide our Services to you if: (i) we suspect that your use of the Services relates to fraudulent or otherwise illegal activity; (ii) we determine, in our sole discretion, that our Services are not appropriate for your business or purposes; (iii) you fail to pay any invoice on time; or (iv) you breach any of these Terms.
B. Credits and Fees. If you cancel your Subscription or we terminate these Terms, we will apply any credits you may have to your Account balance and your remaining balance will be due upon cancellation. All payments are non-refundable except as expressly set forth herein.
C. Effect of Termination. Upon cancellation of your Subscription, (i) you automatically lose all licenses and the right to access or use the Services; (ii) Ryndeskai's obligations to you under these Terms are terminated; and (iii) you will have 30 days to access Your Data on the Services to download or port it to another system, after which time Ryndeskai will permanently delete all of Your Data on the Services.
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT CONTAINS A CLASS ACTION WAIVER, REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES, AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
You agree that any dispute, controversy, or claim between you and Ryndeskai arising out of or relating to: (i) these Terms, or the breach thereof; (ii) our provision of the Services; (iii) your access to or use of the Services; or (iv) any alleged violation of any federal, state, or local law, statute, or ordinance (each, a "Dispute") will be governed by the arbitration procedure outlined below.
A. Informal Dispute Resolution. Before filing a claim against Ryndeskai, you agree to try to resolve the Dispute informally by contacting Ryndeskai at support@ryndesk.ai. If a Dispute is not resolved within 30 days after submission, you or Ryndeskai may bring a formal proceeding.
B. Arbitration Agreement. You and Ryndeskai each agree to resolve any Disputes through final and binding arbitration. The arbitration will be conducted under applicable procedural rules. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of our Services, or infringement of intellectual property rights without first engaging in arbitration.
C. Class Action Waiver. You may only resolve Disputes with Ryndeskai on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed under these Terms.
D. Governing Law. Except as otherwise required by applicable law, these Terms and the resolution of any Disputes shall be governed by and construed in accordance with applicable U.S. federal law and the law of the state in which Ryndeskai is incorporated, without regard to conflict of laws principles. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.
A. Relationship of Parties. The parties' relationship, as established by these Terms, is solely that of independent contractors. These Terms do not create any partnership, joint venture, or similar business relationship between the parties.
B. Geographic Restrictions. Ryndeskai is owned and operated in the United States. The Services are permitted for use in the United States and Canada only. Access to our Services may not be legal by certain persons or in certain jurisdictions. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
C. Entire Agreement. These Terms and the agreements incorporated by reference herein constitute the entire and exclusive understanding and agreement between Ryndeskai and you regarding the Services and supersede and replace all prior oral or written understandings or agreements between Ryndeskai and you regarding the Services.
D. Amendments. Ryndeskai reserves the right to revise these Terms by updating this posting without prior notice. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.
E. Assignment. You may not assign, delegate, or transfer these Terms, by operation of law or otherwise, without our prior written consent, but Ryndeskai may freely assign or transfer these Terms without restriction.
F. Waiver; Severability. Ryndeskai's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.
G. Notices. Any notices or other communications provided under these Terms will be given to Ryndeskai at support@ryndesk.ai and to you via email to the email address on your Account or by posting the notice to the Services.
H. Consent to Electronic Signature. By accessing or using the Services, typing your name into any of our electronic forms and indicating your acceptance or clicking a box, you consent to (a) us communicating with you electronically; (b) receiving all applications, notices, disclosures, and authorizations from us electronically; and (c) entering into agreements and transactions using electronic records and signatures. If you require assistance with your records or wish to receive records in paper format, please contact us at support@ryndesk.ai.
You agree to be unconditionally bound by these Terms of Service by clicking to accept these Terms or by accessing or using the Services in any manner.